If you've got a question, we've got an answer! Please browse through these common questions and solutions so we can better serve you. If you don't see the answer or solution here, we're happy to help you! Just email us at help@sagedapp.com.

FAQ for Saged App

Q: How do I find my Customer ID?

Tap Profile → Tap the 3 lines at the top right → Tap Settings → Voila!

Q: Why isn't my Premium content loading?

Sometimes it’s as easy as a refresh! Tap Profile → Tap Settings → Tap “Recover” then go to your Profile and “pull down” the screen. 

Q: Why was I double charged for my subscription?

You could potentially have two subscriptions. We will need your Customer ID and the last 4 digits of the CC used. Email us at help@sagedapp.com and we'll get it sorted out.

Q: How do I cancel my Saged App subscription?

As Saged strives to meet you where you are, we have multiple ways of membership:

If you subscribed via the Saged Shop:

Email help@sagedapp.com with your name and email address used for purchase

If you subscribed via Sagedapp.com:  

Tap here to manage your subscription. If you don’t remember the email associated with your account, then it’s better and faster to email us at help@sagedapp.com and include your Customer ID (find it in the app) and last 4 of the CC used 

If you subscribed via your App Store:

Google Play → Open the Google Play App → Tap profile icon at the top right → Tap payments & subscriptions → Tap Subscriptions → Select subscription & cancel

Apple iOS → Open Settings → Tap iTunes & App Store → Tap your Apple ID at the top → Sign in → Tap Subscriptions → Select the subscription & cancel

 

Saged Shop FAQ

Q: I purchased a ritual box…now what? 

Ritual Boxes ship mid month for the month they are labeled as (ex: May 2022 box will ship mid May). If your purchase date is the 15th of the month or later, you will receive the next month’s box

Q: How do I cancel my ritual box subscription?

Email help@sagedapp.com with your name and email address used for purchase

Q: I purchased a reading. How do I schedule the reading?

The provider will reach out to you within 2 business days, if not, email help@sagedapp.com. 

Q: I purchased a workshop...now what?

You will receive a pdf with the zoom link on purchase. Once the recording is complete, you will receive login information from Thinkific for lifetime access.

Any trouble accessing, email help@sagedapp.com

Q: I purchased a guide...now what?

Upon purchase, you will receive an email immediately with the PDF guide available for download!

FAQ for Way of the Witch

Q: How do I cancel my membership in the coven?

If you signed up via the Saged Shop, click here to log in.
If you signed up via PayPal, you'll have to go into your account and cancel the recurring membership under "manage automatic payments"

Any trouble accessing, email help@sagedapp.com